Refund policy

 

At Dress For Us, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may return it under the conditions outlined below.

Return Summary

Feature Details
Return Period 30 Days from the date of delivery
Return Method By Mail only
Return Shipping (Change of Mind) Responsibility of the customer
Return Shipping (Faulty/Incorrect) Free (Provided by Dress For Us)
Restocking Fees $0.00 (None)
Refund Processing Within 7 business days after inspection
Condition Items must be in new, unused condition with original tags

Return Time Frame

You have the right to return your order within 30 days of receiving your item.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must include all original packaging and tags

Your Consumer Rights

Nothing in this policy limits any rights or remedies you may have under applicable U.S. federal or state consumer protection laws. If an item is defective, damaged, or not as described, you are entitled to a replacement or full refund at no cost to you.

These rights exist independently of and in addition to our voluntary 30-day change-of-mind return policy.

Return Instructions

To initiate a return, please follow these steps:

  1. Contact our customer support team within 30 days of delivery at support@dressforus.com
  2. Provide your order number and reason for return
  3. Wait for return approval and further instructions
  4. Securely package your item and follow the provided return steps

Returns sent without prior approval may not be accepted.

Return Shipping Costs

  • Defective or incorrect products: No cost to the customer.
    This applies if the product was delivered incorrectly, damaged during transport, or is otherwise defective.
  • Change of mind: Return shipping costs are the responsibility of the customer.
    This applies if you ordered the wrong item, the item does not fit, or you no longer want the product.
    Return shipping costs are non-refundable.

Refund Time Frame (Processing)

Once your return has been received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are processed within 7 business days
  • Refunds will be issued to your original payment method

Please note that your bank or payment provider may require additional time to process the refund.

Exchanges

Need a different size or color? At Dress For Us, we're happy to help you find the perfect fit. To ensure you receive your replacement as quickly as possible, please follow our standard return procedure for the original item. Once your return is processed, you can simply place a new order for the desired alternative.

Non-Returnable Items

The following items cannot be returned, unless they are faulty or not as described (in which case your statutory consumer rights apply):

  • Items that have been worn, washed, or damaged
  • Items without original packaging or tags
  • Hygiene-sensitive items (such as underwear, swimwear, or similar garments)
  • Final sale or clearance items (if applicable)

Deductions & Partial Refunds

If an item is returned in a condition that shows evidence of use beyond what is necessary to establish its nature (e.g., damaged packaging, missing tags, or signs of wear), we reserve the right to make a deduction from your refund to reflect the diminished value of the goods.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

Order Cancellations

If you wish to cancel your order, please email us within 12 hours of placement. If the order has already been dispatched, you will need to follow the return process outlined above.

Contact Information

Any questions or just want to chat with us? Feel free to reach out via:

Shop Name: Dress For Us
Address: 116a Gladstone Avenue, London, England, N22 6LH, United Kingdom

E-mail: support@dressforus.com
Contact form: Contact page

Customer Service Opening Hours (EST)
Monday - Friday: 09:00AM - 5:30PM
Saturday & Sunday: 10:00AM - 3:00PM

We strive to respond to all enquiries within 24 hours.

Thank you for choosing Dress For Us.